Prices and payment

The prices of the products indicated in the catalog are intended for the public and do not include transport costs, which will be added later at the time of payment. The main credit cards are accepted for payment: VISA, Mastercard and America express.

Order preparation and availability

From receipt of order to shipping normally take 5 working days, when the products are already available at our laboratory. In the home to customize the products ordered these times can be lengthened. Our goal is to get as soon as possible all orders received, but we must specify that the terms referred above must be understood as indicative and that we do not accept penalties or liability for any delays. When an order includes multiple models, we are entitled to carry out partial shipments and corresponding invoices.

Deliveries and transport

For our shipments we rely on the main companies operating in Italy and abroad. It is up to the recipient to take care to check the number of packages, the weight of the goods and the integrity of the packaging with particular attention and diligence. Each anomaly must be highlighted in the accompanying documents. The replacement of the parts received deteriorated as a result of the transport, will take place only if attached photocopy of the bill, where the above annotations are found. Notes that must also be found in the copy of the bubble withheld by the carrier.

Tolerances

All our products are handcrafted, that is why the colors shown in our catalog must be intended as purely indicative, as it is not technically possible to guarantee their invariability over time. Direct exposure of products to sunlight can also alter their colors.

Complaints

Complaints regarding missing goods, errors or hidden damages must be sent in writing to Ceramiche Fës by registered letter no later than eight days from the delivery date. Failure to report within this period constitutes tacit acceptance of the goods and of their quality by the Customer.

Refunds

The goods can not be returned without prior written authorization. Any returns will be processed in accordance with the shipping procedure of the company and in any case, francs of all expenses, intended solely for our laboratory in Via Roma, 24, 84010 Minori SA.

Jurisdiction

For any dispute, the only competent court is that of Salerno.